You might have noticed that Uplust has released its brand new version last week. New design, new filters, new options… You are now more than 450,000 users and our (little) team really does the best to make you feel comfortable on the website! The migration was kind of difficult but today, the platform is faster than […]
Category: Troubleshooting
Find solutions to common issues
I’m having trouble uploading a profile photo
Be sure you’re uploading your profile photo correctly. Click here to find out how. If your photo won’t upload, try these things: Check your file type. Uplust supports JPEG, GIF, and PNG file formats. We do not support animated GIFs. All existing animated GIF images will be left as they are, but no new ones can be uploaded. Make […]
Reactivating your Uplust account
Deleted accounts cannot be reactivated at the present. If you choose to delete your account, the deletion of your Uplust account will be complete and permanent. To join Uplust again, you will have to create a new account. Learn more about the account deletion here.
Why are changes to my account settings not saving?
Changes to my account settings aren’t saving If you get an error message when trying to save changes to your account settings, it could be due to one of the following: A fake verification mark (check mark symbol) in the name or bio field. Remove the check mark in order to save changes. A URL that is being […]
My email or username is already in use
If you’re trying to create an account but are told your email address or username are already in use on Uplust here are a few explanations why: Your information is associated with a deactivated account Your username or email address is associated with a suspended account There is another active account on Uplust using your email […]
I no longer have access to my account’s email address
I forgot which email address I used on my account! If you’re unsure which email you used, go to this page and enter any possible email address. We’ll show you a confirmation message when you enter an email that is tied to a Uplust account in our system. I no longer have access to the email address […]
I’m not receiving emails from Uplust
Is your email address active? There is a possibility that we’re having problems delivering to the email address you provided. If our emails to you continue to bounce back as undeliverable, we’ll stop attempting delivery for some of your notifications. Note: Based on the account notices preferences you’ve selected, Uplust may email you notifications about account activities like […]
My account has been hacked
If you think you’ve been hacked and you’re unable to log in with your username and password, please take the following two steps: 1. Request a password reset. Reset your password by requesting an email from the password reset form. Try entering both your username and email address, and be sure to check for the reset email […]
I can’t log in
Click below to have a reset link emailed to you, or scroll down for troubleshooting instructions: Reset my password I cannot remember the username I used. Use your account email address and password to log in here. If your password is not working, request a new password. If our system cannot find your email address, you may be […]