If you’re trying to create an account but are told your email address or username are already in use on Uplust here are a few explanations why:
- Your information is associated with a deactivated account
- Your username or email address is associated with a suspended account
- There is another active account on Uplust using your email address or username
- You’ve created an account via your mobile phone
If your information is associated with a deactivated account:
- When you deactivate an account, the username and email addresses will be unavailable to use on another account for 30 days after the date of deactivation.
- If it has been more than 30 days since you deactivated the account, please contact our support team. They will not be able to restore your account, but can make sure your information gets cleared from our system.
If your username or email address is associated with a suspended account:
- Usernames and email addresses attached to suspended accounts are not available for use under any circumstances
If your username or email address is associated with a suspended account:
- Usernames and email addresses attached to suspended accounts are not available for use under any circumstances.
- An email address can only be associated with one Uplust account at a time. You may own another account on Uplust if your information is not available.
- To check if your username in already in use, try plugging the username into this URL: uplust.com/[enter username here]. If there is no account at that URL, the username is most likely attached to a deactivated or suspended account.